To find the list of chats that are yet to start, please follow the steps:

-Get into the Tenure module and switch to 'People List' from the 'Engagement Analytics' view.
- From Filters, click on 'Chat Statuses'
- By default, Dropped and Completed chats would be selected. Unselect those and click on 'Yet to Start'
- Apply the filter and there you go! Simply export the list now as per your requirement