What is Pulse Score?
The Pulse Score is a metric used to ascertain the pulse levels of the people in the organization. It is computed as a weighted average of the average pulse score and the average driver score from completed chats. Pulse score ranges from 20 to 100.
Why does Pulse Score matter?
Pulse score helps the HR team learn about the employee’s pulse. A low pulse score indicates that their people are dissatisfied in several areas while a high pulse score indicates a satisfactory experience. This, in turn, is used to ascertain how engaged are the various demographics within the company.
Generally, the pulse score analysis should be followed by a Driver-element analysis to identify areas that are working well and areas of improvement.
What information is available in the Pulse Score Summary slide?
1. Title of the report
The title of the report gives you essential information such as the data source the report is generated from, the metric which is present on the slide, the type of data, and the time period in which the data is captured.
In the example mentioned above, Pulse is the data source, Pulse Score is the metric presented on this slide, Chats Sent between is the criteria, and 01 May 2022 to 01 May 2023 is the time period.
The content is subject to change based on the configurations selected at the time of report generation.
💡 Note:
There can be multiple permutations and combinations for the title of the slide from the three data sources (Tenure, Pulse, and Exit) and from the various metrics on the Dashboard.
Multiple slides can also have the same title but with varying data depending on how the individual slides are configured at the time of report generation
2. Pulse Score
The Pulse Score is calculated as follows
Pulse Score = Average of all responses in the chats * 20 (It does not take into account NPS responses)
Where,
The Average Mood Score is calculated as
The Average Driver Score is calculated as
💡 Note:
To compute the Pulse Score, only completed chats are considered.
A chat is complete when all mandatory questions of the reach-out have been answered. This does not include responses to follow-up questions
3. Pulse Score Trend
The Pulse Score trend is a visual representation of how Pulse Score changes over time. The line graph shows the Pulse Score for each time period along with the number of chats completed.
The Horizontal axis represents the time period in which the chats were completed. The Time Period can be represented t in months, quarters, or years.
💡 Note:
The horizontal axis or the time period for the Engagement can be changed at the time of configuring the slides
Monthly representation is available for up to 15 months, quarterly representation for up to 15 quarters, and yearly representation for up to 15 years.
The monthly option is available for reports having 15 months or lesser. Quarterly option is available for reports of more than 6 months and less than 45 months. The yearly option is available for reports spanning 2 years and more.
The Pulse Score trend can also be represented as a Normal or Cumulative trend.
💡 Normal vs. Cumulative Trend
The Normal trend shows the Engagement Score for the chats in the specified month, quarter, or year.
Whereas, Cumulative trend shows the Engagement Score considering all completed chats up to the specified month, quarter, or year.