Why am I getting Daily Highlights?
As an Admin, you will be receiving daily highlights emails. Daily highlights emails are designed to provide a quick overview of key activities, updates, and important information within your administrative purview such as Chats and People-to-meet (PTM). The daily highlights email helps you:
1. Stay Informed
By providing a condensed summary of key activities and updates, the daily highlights email ensures you are kept in the loop regarding important events within your administrative domain.
2. Manage your time efficiently
As an Admin, your time is valuable. The daily highlights email saves you time and effort by consolidating the relevant information directly into your inbox.
3. Identify Trends and Patterns
You can spot recurring issues, trends, and patterns when you regularly review summarized information within your administrative domain. These insights enable you to proactively address challenges and make data-driven decisions.
4. Create the right intervention at the right time
As the adage goes, Prevention is better than cure. You can identify, and even foresee, critical situations that might have adverse impacts, and prevent them by promptly taking corrective actions.
Why am I getting Multiple Daily Highlight Emails?
Receiving multiple Daily Highlight Emails suggests that you are associated with multiple views or access groups - such as Demographic, Manager, or HR access group. This indicates that you have permission or visibility across different areas or aspects within the Amber Dashboard.
These emails serve to provide you with relevant highlights and updates from each of the distinct groups or views you are part of.
Best Practices for Daily Highlights Email
Set aside dedicated time each day, preferably at the beginning of the day, to review the Daily Highlights email.
Scan through the email to get a summary of the number of chats, people identified as at risk, and cases closed.
Deep-dive into the chats of people who’ve been marked as medium or high risk from the email
Use the email as a prompt to initiate communication and collaboration with relevant stakeholders
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